Privacy Policy
1. Introduction
This Privacy Policy explains how Katja Zumbühl / Body & Balance ("we", "us", "our") collects, uses, stores, and protects your personal data when you use this website, purchase services, subscribe to content, or otherwise interact with us.
We are committed to protecting your privacy in accordance with:
- the EU General Data Protection Regulation (GDPR)
- applicable Swedish data protection legislation
By using this website, you agree to the practices described in this Privacy Policy.
2. What Personal Data We Collect
Information you voluntarily provide
- name
- email address
- billing address
- payment information
- phone number
- questionnaire or coaching information
- messages submitted through contact forms
- information shared during coaching or training services
Automatically collected information
When visiting the website, certain information may be collected automatically, such as:
- IP address
- browser type
- device information
- pages visited
- cookies and analytics data
3. How We Use Your Information
Your personal data may be used to:
- provide services and products
- manage memberships or coaching programs
- process payments
- communicate with you
- deliver newsletters or updates (if subscribed)
- improve website functionality and user experience
- comply with legal obligations
- protect against fraud or misuse
We only collect data necessary for legitimate business purposes.
4. Legal Basis for Processing
Under GDPR, we process personal data based on:
- your consent
- performance of a contract
- legal obligations
- legitimate business interests
You may withdraw consent at any time where processing is based on consent.
5. Payment Processing
Payments may be processed through secure third-party payment providers.
We do not store full credit card details on our servers.
Payment providers process your information according to their own privacy policies and security standards.
6. Coaching, Health & Sensitive Information
If you participate in personal training, coaching, or nutrition services, you may voluntarily provide health-related or lifestyle information, including progress photos, measurements, fitness data, or wellbeing-related information.
This information is used solely:
- to personalise your experience
- provide safe guidance
- support your coaching or training process
- assess coaching progress and eligibility for applicable program guarantees
We treat this information confidentially and do not share it unless legally required or explicitly authorised by you.
7. Email Marketing
If you subscribe to newsletters or updates, we may send:
- educational content
- updates
- offers
- podcast or service announcements
You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.
8. Cookies & Analytics
This website may use cookies and analytics tools to:
- improve website functionality
- analyse traffic and behaviour
- optimise user experience
You may disable cookies through your browser settings.
Some website features may not function properly without cookies.
9. Sharing of Data
We do not sell your personal data.
We may share information only with trusted third-party service providers necessary for operating the business, such as:
- payment processors
- website hosting providers
- scheduling and coaching app platforms
- email marketing providers
- analytics services
These providers process data only as necessary to perform their services.
10. Data Storage & Security
We take reasonable technical and organisational measures to protect your personal data against:
- unauthorised access
- misuse
- loss
- disclosure
However, no online system can guarantee complete security.
11. Data Retention
We retain personal data only for as long as necessary to:
- provide services
- fulfil legal obligations
- resolve disputes
- maintain business records
You may request deletion of your data where legally applicable.
12. Your Rights Under GDPR
Under GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- restrict processing
- object to processing
- request data portability
- withdraw consent
To exercise these rights, contact: hello@bodyandbalance.se
You also have the right to lodge a complaint with your local data protection authority.
13. Third-Party Links
This website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
14. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on this page with the revised date.
15. Contact
For privacy-related questions or requests:
Katja Zumbühl / Body & Balance
Ploggatan 4, Lgh 1203
116 34 Stockholm
Sweden